CIRCULAR
To	:	Participants of the National Fraud Portal (NFP)
From	:	Risk & Compliance Division, PayNet
Date	:	2 September 2024
Subject	:	Introduction of Operational Procedures for National Fraud Portal (NFP)
Reference Number	:	PN-RCD-FRA-2024-CR004

 

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Dear NFP Participants,

Recap of the National Fraud Portal (NFP) 
The NFP is an integrated utility platform developed by PayNet, in partnership with Bank Negara Malaysia, the National Scam Response Centre (NSRC), and financial institution representatives, to combat scams and mules more effectively.
The NFP beta was successfully launched on 1 April 2024, focusing on NSRC incident reporting, fund tracing, and earmarking efforts; and is currently participated by more than 20 financial institutions.
The Industry Fraud Portal (IFP) and mule database will be consolidated into the NFP in Q4, 2024.

Introduction of Operational Procedures (OP)
To uphold governance and ensure the effective operations of the NFP, PayNet will introduce the Operational Procedures (OP) for NFP, which will come into effect on 1 January 2025. This OP for NFP serves to set out the duties and responsibilities of PayNet and NFP participants, as well as outlining the operational requirements and standards to be met in order to achieve the NFP's intended objectives.

An exposure draft of the OP for NFP was circulated to your NFP Authorised Representatives for participant feedback from 4th to 25th July 2024. Following this, revisions were made to incorporate your feedback. We will further engage with your Authorised Representatives in September 2024 to provide updates and clarify on revised OP for NFP.

The finalized OP for NFP will be issued in October 2024 and made available for viewing and download via the PayNet Engage Portal and KijangNet.

Additionally, should you have any questions or require further clarification on any aspect of the OP for NFP, please do not hesitate to reach out to us at nfp-support@paynet.my.

Thank you for your attention and continued partnership in combating online fraud and scams.

Best Regards.

Ken Yon Kian Guan
Senior Director, Risk & Compliance Division

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Restricted Access and Confidentiality Notice
This document and its contents, including any enclosures, are strictly confidential. Participants are hereby notified of their obligation to ensure the following:

Limited Dissemination:
Circulation of this document and its enclosures is restricted to authorized personnel with a legitimate need to know the information contained herein.

Content Protection:
The contents of this document must not be disclosed or discussed with unauthorized individuals.

Documents Retrieval:
To retrieve the documents in this Circular, you are required to sign in to PayNet One Stop Portal ( https://portal.paynet.my ) with PayNet Single Sign-On (SSO). Within the "CIRCULARS" section, you will find the relevant documents associated with this Circular available for download.